Him VS. national airline, after his business luggage is lost

TIME: After 15 minutes of arguing and being told nothing more than “I can confirm your luggage is not in the city you are in.”

“I need to talk to someone with a brain.
[Pause]
No, that’s not you. Obviously.
[Pause]
I need to talk to you supervisor or someone who can actually make a decision about something.
[Pause]
Someone with a brain.
[Pause]
Your people have been jerking me around for two days and I will not tolerate it anymore. Please put someone with a brain on the phone.”